The PropTech Infrastructure Technician is responsible for supporting the deployment, administration, and ongoing operation of property technology across commercial and residential assets. This role will be critical in ensuring new rollouts are timely and successful through engagement with internal and external stakeholders. This role requires strong technical aptitude, project coordination skills, vendor management experience, and a customer-service mindset to support critical business systems that directly impact residents, customers, onsite teams, and company revenue.

• Assist in the deployment of Connected Communities (Smart Home) program, which may include smart locks, access control, video intercoms, community-wide managed networks, package lockers, and more
• Drive adoption and engagement in partnership with onsite teams, operations, marketing, engineering, and asset services in an effort to drive leasing activity
• Monitor system health, user provisioning, and platform documentation as security patches and firmware upgrades roll out; Coordinate test plan and corrective actions
• Troubleshoot hardware, software, and connectivity issues; Coordinate service tickets and escalations with vendors; Manage incidents through resolution
• Maintain telecom inventory for Commercial and Residential; Assist in processing monthly recurring billing; Investigate any billing discrepancies and disputes
• Assist with any acquisition / disposition activities for assets on Commercial and Residential; Includes inventory assessment, equipment recovery, account transfers, and service disconnects

Required Qualifications

• Bachelor’s degree in Information Technology, Telecommunications, Engineering, Business or related discipline
• 4–6 years of experience supporting technology at an Infrastructure level; Working knowledge of networking fundamentals, including LAN/WAN, TCP/IP, Wireless protocols, ISP service delivery, VoIP, and network connectivity
• Experience deploying and supporting PropTech solutions, including access control systems, smart locks, video intercoms, managed Wi-Fi networks, package management solutions, IoT devices, or related platforms
• Experience coordinating with third-party technology vendors, internet service providers, and managed service providers to resolve service interruptions and technical issues; Manage support tickets, incident response, escalations, root cause analysis, and issue resolution through closure
• Strong analytical, organization, and communication skills with the ability to manage multiple projects, priorities, and stakeholders simultaneously
• Willingness and ability to travel to Commercial and Residential assets, as needed

Preferred Qualifications

• Experience within commercial real estate (CRE), multifamily housing, REITs, property management, or hospitality environments
• Knowledge of multifamily technology ecosystems and integrations with PMS or CRM
• Familiarity or hands-on experience with AI tools or large language models, such as Claude, Microsoft Copilot, Google Gemini Enterprise or OpenAI
• Project management experience coordinating cross-functional teams, technology deployments, and portfolio-wide initiatives.
• Experience supporting acquisitions, dispositions, due diligence activities, technology integrations, account transfers, and service migrations

• Industry certifications such as CompTIA Network+, Security+, ITIL Foundation, CCNA, PMP, Certified Wireless Network Administrator (CWNA), or equivalent

The RMR Group offers an extensive total rewards package to ensure that your benefits align with your needs. Employees who work at least 21 hours per week are eligible to participate in The RMR Group’s benefits plans, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life & Disability Insurance
• Health Savings Account (HSA) & Flexible Spending Plans (FSA)
• 401(k) Plan with Employer Match
• Holidays, Vacation & Sick Time
• Parental Leave
• Tuition Assistance
• Matching Gift Program
• Wide Array of Voluntary, Employee-Paid Benefits to choose from including Critical Illness & Accident Insurance, Identity Theft Protection & Pet Insurance

The estimated base compensation range for this position is $65,000 to $85,000 per year. RMR considers several components including an individual's skills, qualifications, experience, internal equity, and market data

The RMR Group (Nasdaq: RMR) is a leading U.S. alternative asset management company, unique for its focus on commercial real estate (CRE) and related businesses. RMR’s vertical integration is strengthened by nearly 900 real estate professionals in more than 30 offices nationwide who manage approximately $40 billion in assets under management and leverage more than 35 years of institutional experience in buying, selling, financing and operating CRE. RMR benefits from a scalable platform, a deep and experienced management team and a diversity of real estate strategies across its clients. RMR has been recognized by The Boston Globe as a “Top Place to Work”, by the Environmental Protection Agency (EPA) as an “ENERGY STAR Partner of the Year” and ranked by the Building Owners and Managers Association (BOMA) as having one of the highest number of BOMA 360 designated properties in its portfolio. RMR is headquartered in Newton, MA and was founded in 1986.

RMR’s mission is to create long term value for our clients by managing their investments and assets “like we own it” – an approach that consistently and repeatedly generates opportunities for all our employees, investors and stakeholders. We are guided by six core values:

• Integrity at Our Core.
• Perform Passionately and Effectively.
• Inspired Thinking.
• Like We Own It.
• Power of We.
• Mutual Respect.

Visit our website to learn more about what makes The RMR Group a rewarding place to build a career.

Follow RMR on LinkedIn and Instagram @thermrgroup. 

The RMR Group is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here.